Privacy Policy – Crew Partnership

At Crew Partnership we are committed to protecting and respecting all private information provided by you. Our policy outlines why and when we need to collect your data. In the policy it will tell you how we use, store, share and control your personal data. This policy will continually be updated, and it is your responsibility to check it on a regular basis. Your continued use of the website constitutes your acceptance of this privacy policy and any amendments made to it.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Crew & Ayling Partnership Limited, 7-8 New Street, Burton-on-Trent, DE14 3QN.

Who are we?

We are Crew and Ayling Partnership Ltd, trading as Crew Partnership. We are registered in England with company number 07405159.

How do we collect information from you and what information do we collect?

We collect your personal information when you fill out forms on our website, third party property portal websites or by corresponding with us by phone, email or in person. The information that we collect may include, and is not exclusive to, name, address, email, phone number, identification documents and financial documents.

How do we use your personal data?

We may use your personal data for any of the following:

  1. To enable your use of any services that we provide on our website or third-party websites.
  2. To carry out your and our obligations arising from any contracts entered into by you or us or which it is contemplated will be entered into.
  3. To seek your comments on the services we have provided.
  4. To notify you of changes to our services.
  5. To send you communications which you have requested or that may be of interest to you.
  6. To process a job application.
  7. For administrative and business purposes.
  8. In connection with our legal rights and obligation.
  9. For certain additional purposes but only with your consent.
  10. To deal with enquiries or complaints.
  11. To send statements, invoices and payment reminders to you or your conveyancing solicitor.
  12. To perform money laundering and financial checks where appropriate.
  13. To comply with our legal and regulatory obligations.

In lines with the current GDPR guidelines we only retain your information on our systems for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you. This would be to a maximum of 6 years.

Who has access to your personal information?

We will not sell your data to any third parties for any purposes. We may share your information for an requirement that is to be carried out by a third party in connection with the transaction we are dealing with, including but not limited to a survey, investigation, repair or specialist advice referencing a mortgage or conveyancing. We will not provide your personal information unless we have entered into written contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

Where do we store your data?

Your personal data will be stored in 2 places. Any paper documents will be stored securely in our office and retained for a maximum of 6 years. Once we no longer have use for your documents, we will shred any data keeping it secure and then disposing of the shredded data.
We ensure that necessary and adequate safeguards, including password protection, are in place to prevent unauthorised access, loss, misuse or alteration or your personal data. Data stored electronically has relevant secure access and firewalls.

Your rights

You have the right to:

  1. Access your personal information and to be informed about its use by us.
  2. Correct your personal information.
  3. Have your personal information deleted.
  4. Restrict the use of your personal information.
  5. Object to the use of your personal information.
  6. Complain to the information Commissioner’s Office. 
  7. Withdraw your consent to the use of your personal information.
  8. Ask for the personal information to be transferred.

Accessing your information:

The accuracy of your personal information is important. If the information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at or by writing to Crew & Ayling Partnership Limited, 7-8 New Street, Burton-on-Trent, DE14 3QN



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Other websites:

Our website may contain links to other websites which we do not own but this privacy policy only applies to our website. We cannot be responsible for the privacy policies and practices of other sites whether or not you access them using links from our website.

Telephone Recording:

We may record telephone calls. The information collected will not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only.

Under 18?

We are especially concerned to protect the privacy of children, If you are under 18 years of age, please ask your parent/guardian’s permission before providing any personal information and ask them to help you whenever you provide us with any personal information.